Category Archives: Retail Industry

VENDOR SATISFACTION SURVEY

“Growing Together” is what vendors would like to hear from any of their business partner or customers.

A satisfied vendor is the one who would always standby you and your business in critical situation and considers your success as their success.

Strong backbone makes a body posture look strong and stable. Vendors are the backbone of any business. Vendors are integral part of business and they play a very important role in overall supply chain.

spare-part-vendor

Its quire essential to know how to keep your vendors satisfied –

      • Find out what make them happy – which parameters
      • Understand the current issues faced by them
      • Ask them where you can do better
      • Measure perceptual image of your company
      • Compare your company’s performance with other companies

Factors that would influence vendor- customer relationship –

      • Fair commercial policies
      • Integrity in business dealings
      • Ethical practices
      • Supportive leadership
      • Clarity of communication
      • Understanding capabilities of the vendors while placing an order
      • Assurance of the regularity of the business
      • Timely payment
      • Support and co-operation as and when needed
      • Technological advancement – make vendors upgraded with latest technology to strengthen the overall business process
      • Loyalty program – listen to your vendors and rewarding the best performers
      • Relationship & trust with vendors
      • Professional approach in dealing with vendors

Key questions to know –

      • Are vendor’s needs and expectations being met by the organization’s products and/or services?
      • Do vendors believe the organization’s claims about current and projected organizational performance?
      • Do vendors believe that organizational performance can be sustainable?
      • Given their relationship to the organization, what suggestions do vendors have for improvement?
      • How do they contribute new product development and understanding customers’ needs?

 So if you want your vendors to believe you saying – “Growing Together”, just Stop Quoting and Start Doing!!!


We will help you make this happen! Contact us  to know further details

Sneak Peek into Pune’s Mall Industry

A fourth of Pune’s shopping malls remain empty though that’s an improvement over the 27% vacancy levels seen in the last two quarters. With supply at a standstill, retailers are once again signing up for space. However, the relief might be temporary since fresh supply is on its way; Westend Mall with 3,50,000 sq.ft. space in Aundh and Spot 18 with 1,50,000 in the Pimpri-Chinchwad region—are slated to open soon.

In the meanwhile, the exits continue for MNCs like Marks & Spencer, French retail chain Auchan and others. Mariplex, a 90,000 sq.ft. shopping centre in Kalyani Nagar is to be converted into a food and beverage area while the one lakh sq ft Jewel Square, in Koregaon Park will now house offices. Others have been less fortunate; Koregaon Park Plaza, is said to be on the block.

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