Satisfaction Rating

VENDOR SATISFACTION SURVEY

“Growing Together” is what vendors would like to hear from any of their business partner or customers.

A satisfied vendor is the one who would always standby you and your business in critical situation and considers your success as their success.

Strong backbone makes a body posture look strong and stable. Vendors are the backbone of any business. Vendors are integral part of business and they play a very important role in overall supply chain.

spare-part-vendor

Its quire essential to know how to keep your vendors satisfied –

      • Find out what make them happy – which parameters
      • Understand the current issues faced by them
      • Ask them where you can do better
      • Measure perceptual image of your company
      • Compare your company’s performance with other companies

Factors that would influence vendor- customer relationship –

      • Fair commercial policies
      • Integrity in business dealings
      • Ethical practices
      • Supportive leadership
      • Clarity of communication
      • Understanding capabilities of the vendors while placing an order
      • Assurance of the regularity of the business
      • Timely payment
      • Support and co-operation as and when needed
      • Technological advancement – make vendors upgraded with latest technology to strengthen the overall business process
      • Loyalty program – listen to your vendors and rewarding the best performers
      • Relationship & trust with vendors
      • Professional approach in dealing with vendors

Key questions to know –

      • Are vendor’s needs and expectations being met by the organization’s products and/or services?
      • Do vendors believe the organization’s claims about current and projected organizational performance?
      • Do vendors believe that organizational performance can be sustainable?
      • Given their relationship to the organization, what suggestions do vendors have for improvement?
      • How do they contribute new product development and understanding customers’ needs?

 So if you want your vendors to believe you saying – “Growing Together”, just Stop Quoting and Start Doing!!!


We will help you make this happen! Contact us  to know further details

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s